The player explained there had been two membership, one is actually hers plus one is the girl husband’s. We recommended the professionals be permitted to finish the confirmation techniques to show that they were in fact two professionals. The fresh gambling enterprise chose to maintain its position, so the ailment is actually finalized as the ‘unresolved’. The newest player’s membership got blocked since the this lady has numerous accounts. The newest problem are finalized since the pro breached the brand new gambling establishment terminology.

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The gamer of Austria is whining about the a long time verification processes. However, there is practical factor to believe that every the brand new connected accounts were utilized because of the someone, specific points stayed uncertain, therefore we asked the gamer for additional information. The newest problem are declined as the player failed to answer the texts and issues any longer. The ball player of Brazil might have been blocked immediately after breaking the benefit standards.

Player’s struggling to complete the membership verification.

The ball player Jozz Casino app from Chile is actually experience problems verifying its account. The player of Germany has had a technical problem while playing a specific slot machine. The issue are properly solved as well as the earn added to the newest player’s equilibrium. The gamer from Chile try questioning the number of documents which are needed to own KYC confirmation.

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Despite registered all required data, and a three dimensional selfie, the fresh gambling establishment had left rejecting them. The brand new player’s chief topic had been the difference between their physical and you may emailing address. The newest Grievances Team got presented on the player and also the local casino to know and care for the situation. After a series of back and forth messages and also the player’s chronic efforts, the new gambling enterprise confirmed that the user had effectively finished the newest confirmation techniques. The gamer of Austria got advertised a gambling establishment incentive and you will claimed, however, her membership is actually next prohibited to own violating plan 7.13.

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The player on the Italy is disappointed to your gambling establishment’s RTP (Go back to Athlete). The ball player out of Mecklenburg-Western Pomerania asked a withdrawal and you will discovered particular technology things impacting the harmony. The situation try efficiently resolved plus the balance is actually recovered. The gamer struggles to withdraw their balance as the his percentage are defer.

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He didn’t see the hook to have uploading documents, very the guy couldn’t be sure their account. The player away from Germany got their membership signed due to the provider’s decision. The ball player away from Austria are incapable of withdraw her earnings owed to help you an unfinished KYC. The ball player try struggling to make sure his membership while the their files are receiving declined. The fresh criticism try fixed since the gambling establishment confirmed and you can given out the player. The ball player out of Germany got his account blocked as opposed to after that cause.